Refund policy

Returns & Refunds Policy

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition as received
With original tags, packaging, and protective coverings intact
Free from any signs of use, damage, or wear (including court use)
Accompanied by proof of purchase

Note: Padel rackets that have been used, even briefly, will not be eligible for return.

How to Initiate a Return

To request a return, email us at contact@nublarsport.com with your order details.

Once your return is approved, we will share instructions on how to send the item back.

Return Address:
738, Saint Louis Convent Rd,
Gharkul Society, Ratan Nagar,
Four Bungalows, Andheri West,
Mumbai, Maharashtra 400053, India

Important: Returns sent without prior approval will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer
If the return is due to a damaged, defective, or incorrect product, we will cover the shipping cost
We recommend using a trackable courier service, as we are not responsible for lost returns

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at contact@nublarsport.com with photos/videos.
We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

We do not accept returns on:

Used products (including rackets used on court)
Items returned without original packaging or tags
Products damaged due to misuse or improper handling
Discounted or sale items

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your item (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to reflect, depending on your bank/payment provider

If more than 10 business days have passed after approval, please contact us at contact@nublarsport.com.